Shipping Policy

Shipping & Delivery

Delivery Time=Processing Time(2-4 days)+Shipping Time(8-15 days)

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

Shipping Fee

Free shipping on orders over $40 USD.

Please note that free shipping thresholds vary by country and region. Some locations require a minimum purchase of $120 USD  to qualify for free shipping. The applicable shipping cost for your order will be displayed on the checkout page.

1. United States (57 of 62 states), France, Germany, Italy, Poland, United Kingdom, Australia, Denmark, Singapore, Sweden, Vietnam, Malaysia, Philippines, Thailand, Spain, Belgium, Netherlands, Austria, Japan, Hungary, Portugal, Czechia, Slovakia, Bulgaria, South Korea, New Zealand, Romania, Türkiye, Canada, Finland, Ireland, Mexico, Croatia, Switzerland, Greece, Latvia, Lithuania, Luxembourg, Slovenia, Estonia, Brazil, Cyprus,  Norway

-Free shipping on order over $40 USD
Delivery usually takes 8-15 business days.

-Standard Shipping: $10 USD
Delivery usually takes 8-15 business days. 

2. Iceland, United Arab Emirates, Saudi Arabia, Malta, United States (Puerto Rico, Hawaii, Alaska),  Colombia, Kuwait

-Free shipping on orders over $120 USD
Delivery usually takes 15-25 business days.

-Standard Shipping: $12 USD
Delivery usually takes 15-25 business days.

 

To Track Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside. Please note that it may take up to 48-72 hours for your tracking information to update on the carrier's tracking website.

You can easily track your ordered item from our website

https://kittyfamily.shop/apps/17TRACK

Duties & Taxes

Once the package reaches the destination country, any import duties and taxes will be charged and these must be paid by the recipient of the package. Unfortunately, as customs policies vary from country to country, we have no control over these fees. If you have any questions about customs charges, it is recommended that you contact your local customs.

Need More Help

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us. Our customer service will get back to you as soon as possible.